Store Policy

 

PROCESSING TIMES

 

Regular Processing Time:

Natural Black Wigs: Up to 21 business days.

Custom/Color Wigs: Up to 28 business days.

 

Expedited Processing Time:

Natural Black Wigs: Up to 14 business days.

Custom/Color Wigs: Up to 21 business days.

 

Processing time begins after your order has been successfully placed and payment has been confirmed. Processing time and shipping time are separate. Business days are Monday–Friday and do not include weekends or holidays.

Processing times are estimates and may be subject to change due to order volume, product availability, customization requirements, or unexpected delays. If a significant delay affects your order, you will be contacted with an update.

 

 

SHIPPING

 

Regular Shipping:

3–5 business days.

 

Expedited Shipping:

1–3 business days.

 

Shipping time begins after your order has completed processing and has been transferred to the shipping carrier. Shipping estimates are provided by the carrier and are not guaranteed by The Kaysh Way.

Please make sure your shipping address is complete and correct before submitting your order. The Kaysh Way is not responsible for delays, delivery issues, or additional shipping costs caused by an incorrect or incomplete address provided at checkout.

 

 

CUSTOM & MADE-TO-ORDER UNITS

Each wig is professionally prepared according to the specifications selected when your order is placed.

Please carefully review your selected length, lace size, cap size, color, styling, parting, and any other available customization options before completing your purchase.

Product and model photos are provided as a visual reference for the color, design, length, styling, and overall appearance of a unit. The specifications shown on the model may not be the same specifications you select for your order.

Your finished unit will be prepared according to the options you select at checkout.

 

 

HANDMADE & CUSTOMIZATION VARIATIONS

Because wigs are customized and prepared by hand, slight variations may occur from unit to unit.

Hair color, toning, highlights, placement, curls, layers, cutting, styling, lace customization, and other handmade details may not appear exactly identical to product photos.

Color may also appear slightly different depending on lighting, photography, screen settings, and the natural characteristics of the hair.

Reasonable handmade and color variations are not considered defects.

 

 

LACE & SCALP APPEARANCE

Lace is designed to create a natural appearance; however, the final appearance of the lace and scalp will vary from person to person.

Skin tone, scalp color, lighting, lace preparation, adhesive, makeup, installation technique, and other factors can affect how the lace appears once installed.

Photos showing lace or scalp appearance are provided as a reference and do not guarantee that the lace will appear completely invisible or identical on every customer.

Please review our Install Help page for additional information regarding lace preparation, blending, and installation.

 

 

PRODUCT SELECTIONS

Please review all product photos, descriptions, available selections, and your chosen specifications carefully before completing your purchase.

The customer is responsible for selecting the correct options for their desired unit. This includes, when applicable, length, lace size, cap size, parting, styling, color, and other customization selections.

If the specifications selected when ordering differ from those displayed on the model, the finished unit will reflect the customer’s selected specifications.

 

 

RETURNS / EXCHANGES / FINAL SALE

Due to the customized and personal nature of our wigs, ALL WIG PURCHASES ARE FINAL SALE.

NO RETURNS OR EXCHANGES.

Please carefully review your order and selected specifications before completing your purchase.

If you believe you received an incorrect item or there is an issue with your order, please contact us promptly after delivery so the order can be reviewed.

 

 

ORDER CHANGES & CANCELLATIONS

Because preparation may begin shortly after an order is placed, order changes and cancellations are not guaranteed.

Once customization, coloring, construction, or preparation of your unit has begun, changes or cancellations may not be available.

Please verify all order details before submitting your purchase.

 

 

HAIR CARE & MAINTENANCE

Proper care and maintenance are necessary to preserve the quality and appearance of your wig.

The Kaysh Way is not responsible for damage caused after delivery by improper installation, excessive heat, chemical processing, coloring performed by another person, improper products, improper maintenance, cutting or altering the lace, or failure to follow recommended care instructions.

Natural wear over time is not considered a product defect.

 

 

INSTALLATION

Unless installation is specifically included with the product or service purchased, wig installation is not included with the purchase of a unit.

The final appearance and fit of a wig may be affected by installation technique, lace preparation, adhesive, styling, blending, and individual head shape.

Please review the Install Help page before installing or altering your unit.

 

 

BEFORE PLACING YOUR ORDER

Please review your entire order carefully before submitting payment.

By completing your purchase, you acknowledge that you have reviewed your product selections, product description, and this Store Policy and understand the processing times, customization terms, final-sale policy, and other conditions associated with your purchase.

Your completed purchase confirms your acceptance of these Store Policies.